Help
Talk to us
Whether you run a shop on Custback or you are holding one of its cards, this is where to start. We answer email — there is no phone queue and no chatbot.
For businesses
Write to support@custback.com with your business name so we can find you. We are glad to help with:
- Getting started — setting up your card, your reward and the code for your counter.
- More than one venue — adding shops, assigning staff to the ones they work at, and what that does to your bill.
- Plans and pricing — which plan fits, what happens when your free trial ends, and anything on your invoice.
- Your programme — card design, rewards, stamp rules, staff access and corrections at the till.
- Something is wrong — a stamp that did not land, a card that stopped updating, a scanner that will not sign in.
Not signed up yet and working out whether Custback fits how you trade? Write anyway and say what you run. That is a normal question, not a sales call.
For customers
If a stamp is missing, a reward did not appear, or your card stopped updating, the shop that gave you the card can fix it on the spot — they can see your stamps and add or correct them. That is almost always the fastest route.
For anything the shop cannot resolve, or to ask us to delete your data, write to support@custback.com.
See also our privacy policy and terms of service.